The Best VoIP Services in 2024 Compared

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The best VoIP services offer a cost-effective, flexible alternative to the traditional landline. That said, with so many options, it can be hard to choose the best one for your specific needs.

With over two decades of experience testing, reviewing, and comparing tech products, including VoIP platforms, we’re confident that these solutions are the cream of the crop.

We’ve compiled and ranked each of these providers based on factors such as uptime, quality, ease of use, value for money, and security. Read on to find the one best suited to your needs and budget.

The Best VoIP Services 2024 at a Glance

There are countless VoIP providers out there; however, there are a few that stand out above the rest. In our testing, Ooma has proven to be the best VoIP service in 2024. Here’s a quick breakdown of all your options:

1. Ooma — Overall, the Best VoIP Service in 2024
2. MightyCall — Best VoIP Service for Small Businesses in Terms of Simplicity
3. RingCentral — The Most Professional VoIP Service
4. Nextiva — Best VoIP for Small Business Scalability
5. Phone.com — Best VoIP Service for Home
6. Voiply — Great Cheap VoIP Phone System
7. 8×8 — Phenomenal VoIP Service for Global Businesses
8. DialPad — Leading VoIP Solution for International Calling to Over 60 Countries

The Best VoIP Services Reviewed

In this section, we’ll examine the best VoIP providers in 2024, looking at their features, pros, cons, and pricing to help you choose the perfect one.

1. Ooma — The Best VoIP Service in 2024

Ooma is an excellent VoIP phone system for homes or small businesses. It offers an entirely free plan for residential use, which certainly aids in its popularity.

Beyond this, thanks to Ooma’s autoconfiguration, it takes just 15 minutes to set up, perfect for beginners and those who are less tech-savvy.

Outside of this, if you’re a small business or home user without much money to spare on a VoIP service or are simply opposed to subscriptions, Ooma is the one for you.

It’s only $100 for an Ooma router (with free shipping), after which there are no fees on the basic plan. In essence, Ooma’s value-for-money proposition is the best you’ll find. Ooma also offers a variety of business plans.

With these, you’ll get features like call blocking, 911 alerts, Amazon Alexa integration, and a mobile app that lets you use your business or home phone number on the go. What’s more, Ooma lets you port your existing number to the platform.

You’ll also get the usual, including call transfers, analytics, and automation features. Overall it’s an excellent choice for businesses looking to streamline their communications and operations.

Pricing

Ooma has a pay-as-you-go pricing model, with their essential features being free, and some others behind a one-time paywall. However, some of the more advanced features suited to business use are still locked behind a subscription.

These include the ability to register up to nine additional numbers in a single area code, as well as Google Voice and Alexa integration.

To give Ooma a try risk-free, you can either take advantage of its free service or use its 30-day money-back guarantee.

2. MightyCall — Best VoIP Service for Small Businesses in Terms of Simplicity

MightyCall is the perfect VoIP service for small businesses looking for a simple and reliable VoIP platform to streamline their work environment.

The tool has an incredible UI and offers one of, if not the best, VoIP apps for iPhone and Android. It supports all popular platforms, including virtual phones and VMs.

Being fully cloud-based, MightyCall ticks all the boxes to help your business streamline communication. Furthermore, it integrates with platforms like WhatsApp to make existing communication channels more efficient for your team.

Besides this, MightyCall is incredible for making customer service more efficient. With its Multi-level IVR, it’ll automatically ask callers questions, looking to resolve their issue using its preexisting database of replies.

If it can’t do that, the ‘Auto Receptionist’ feature will automatically direct the caller toward the agent best suited for their issue. This streamlines ticket assignments and helps your personnel spend more time on complex issues that can’t be automated.

For small businesses, maintaining VIP clients is incredibly important. MightyCall ensures you never miss a call from an important client by routing their calls to the number of your choice after hours.

Pricing

MightyCall’s Small Team edition starts at $15/user/month. Although it’s limited in terms of features, it still provides 500 call minutes and 100 SMS messages for two users.

The business plan gives you access to some more advanced features, as well as unlimited VoIP calls and texts for up to 3 users. The Enterprise plan, on the other hand, gives you unlimited users, minutes, and texts alongside all of its advanced features.

If MightyCall sounds like the VoIP software for you, you can give it a try using the 7-day free trial.

3. RingCentral — The Most Professional VoIP Service in 2024

RingCentral is an incredibly advanced, scalable VoIP solution perfect for homes and businesses alike. With over 35 million satisfied customers, this cloud-based solution is one of the most prominent players in the market.

As the hands-down best VoIP for small businesses, it’s compatible with all internet-enabled devices, including PCs, VMs, phones, and laptops. It’ll even work with analog devices — as long as you have an ATA (Analog Telephone Adapter).

RingCentral’s cloud-based nature further lends to this flexibility, as it doesn’t need an on-premises setup. This lets homeowners skip the hassle of setting up tedious hardware and get to the software faster.

At the same time, it helps businesses scale — plus it excels at supporting fully online or remote-heavy businesses — as your employees won’t need hardware set up.

RingCentral brings various advanced features to businesses, not the least of which is its AI-based closed captioning. This generates a transcript of everything said within a meeting and even records voicemails.

RingCentral further simplifies communication by providing businesses with features like:

• Unlimited faxes
• Document sharing
• A team messaging service
• Unlimited calls to the US and Canada
• Toll-free numbers

These features are essential in providing a constructive and efficient work environment. They eliminate the need to send documents via email or scatter communications across a dozen different platforms.

Pricing

RingCentral starts at $19.99/user for up to 20 users. This makes the Essentials plan an excellent choice for small businesses.

Each of the other 3 plans gives you access to more features, with Premium and up giving you access to an Open API to streamline integrations with third-party software.

Put RingCentral to the test today risk-free by using its free video plan for endless video meetings and team messaging, or take advantage of the 14-day free trial for any of the paid plans.

4. Nextiva — Best VoIP For Small Business Scalability

Nextiva is the best VoIP service for your business if you want scalable, easy-to-use software to streamline your client-customer relations.

In a small business setting, it’s crucial all internal communications flow well and can be referenced at a later date. Nextiva enables this through unlimited:

• File sharing
• Video conferencing
• Unlimited calls
• Video meeting recording

This ensures all team members are always in the loop, even if they’re out of the office at the time of the meeting. Besides this, one of the service’s biggest benefits is its Business Insights feature.

Different approaches can make it difficult to track each team member’s performance and the business’s success rate. Nextiva, through the power of in-depth graphs and reports, helps streamline this.

It’ll show you all outgoing and incoming calls, how long they lasted, as well as in-depth statistics on the performance of each team member. This enables you to track:

1. How well customer-facing positions are performing by looking at how many calls they’re answering
2. How long they’re lasting
3. Plus, the busiest call times, so you can prioritize manpower accordingly

This helps streamline sales, showing you with deadly accuracy how your team is performing at generating new leads and clients. It’ll even allow you to record 3 professional greetings varying based on the audience you’re talking to.

As one of the best business VoIP phone systems, it’s no surprise that Nextiva provides a multi-level auto-attendant that’ll cater to all your customer’s questions and provide automated solutions. This lets your service agents focus on tasks that require human care.

Pricing:

Nextiva features 3 different plans. At its cheapest is Nextiva’s Essential plan for over 100 users at $17.95/user/month; smaller teams will have to pay up to $21.95/user/month for the same service.

It’s worth noting that Nextiva’s transcription and recording services are reserved for the Enterprise plan at $31.95/user/month. You can give Nextiva a try risk-free with the 7-day free trial and 14-day money-back guarantee.

5. Phone.com — Best VoIP Service for Home

Phone.com is the best VoIP phone service for home users and small businesses that aren’t looking to break the bank but still want ample features to support them.

Phone.com is a cloud-based tool with only a few features requiring hardware. Its extremely streamlined, easy-to-use interface is important for home users who don’t want a complex tool.

With 500 minutes and 1,000 SMS messages for less than half the average phone bill, Phone.com is easily one of the best UK virtual phone number providers. This is more than enough for most home users, letting you call for almost 10 hours before racking up any more on your subscription.

On top of this, if you’re always getting bogged down by cold callers, scammers, or robocalls, you’ll be excited to know that Phone.com’s call screening and blocking capabilities will ensure these numbers don’t both you further — a great addition to businesses too.

On the business side of things, Phone.com offers multiple plans, including video conferencing, call routing, and call transfer features to ensure that the right agent is reached when a customer calls — this is superb for streamlining your business-customer relations.

Whether you’re a business or an individual, missing a call and listening to the voicemail can be a chore. Thankfully, Phone.com provides AI-assisted voicemail and call transcription.

This deals with voicemails and ensures you remember everything someone said on a call.

Pricing

Phone.com is an affordable service, with its Basic plan starting out at just $11.99/user/month.

However, if you need a little more oomph, such as unlimited SMS and call minutes, you might want to go for the Plus or Pro plan instead. Should Phone.com sound like the best VoIP app for you, you can try it risk-free using its 30-day money-back guarantee.

6. Voiply — Best VoIP Phone System For Pricing

Voiply is a well-rounded VoIP made affordable for home users and small businesses alike. Although it doesn’t do much to break the mold, it does a great job of providing well-known features.

Voiply prides itself on its accessibility, being one of the best VoIP for home due to its friendly per-month pricing and simple UI. This makes it great for home users and small businesses not looking to shell out on VoIP software.

Naturally, it supports all popular platforms and even allows you to upgrade to a cordless WiFi mobile phone.

If your family and business partners are already used to calling you on a specific number, you’ll be happy to know Voiply lets you easily port your old number into the system.

Furthermore, when you acquire the service, you’ll receive unlimited calls and SMS messages. This ensures a seamless transition from traditional phone services to Voiply.

Available in over 50 countries, Voiply provides many of the features of its top competitors, including call forwarding, IVR, and spam-blocker tools — all critical in a business environment.

On a final note, many businesses prioritize uptime when it comes to VoIP software. Thankfully, Voiply offers over 99.9% uptime.

Pricing

Voiply has two plans. Notably, there are no differences between the plans feature-wise, only in the number of users supported.

If Voiply sounds appealing to you, give it a shot risk-free by taking advantage of its 30-day money-back guarantee.

7. 8×8 — Best VoIP Service for Global Businesses

8×8 is the perfect choice for large, global businesses looking to ensure crisp, HD call quality, a high-quality mobile app experience, and the availability of enterprise-focused advanced features.

As one of the best internet phone services, 8×8 has over 2 million customers worldwide and supports over 50 countries—perfect for global businesses and remote-first companies.

Privacy and adherence to compliance standards are essential for large businesses. 8×8 features end-to-end encryption and they offer automated assistance for adhering to even the most rigid standards.

Besides this, 8×8’s ‘Presence Detection’ features ensure that teams are notified if a member isn’t available, which is perfect for keeping everyone in the loop and monitoring the productivity of remote employees.

A big downside of many VoIP providers is their lack of third-party integration support. Thankfully, 8×8 integrates well with platforms like HubSpot, Zendesk, Salesforce, Microsoft Teams, and others.

As a business grows, its customer service needs grow with it. Auto Attendant is 8×8’s attempt to alleviate this, providing automatic solutions for calling customers’ problems.

However, if human care is necessary, its ‘Call Queueing’ feature will immediately route the call to an available agent. This ensures your customer service spends less time dealing with repetitive issues and can answer more daily tickets.

Pricing

8×8’s pricing starts at $15/user/month with its Express plan. This plan provides unlimited calls to the US and Canada and is good for up to 5 team members.

With that being said, 8×8’s most powerful features belong in its X2 and X4 packages. If you’d like to try 8×8 but aren’t quite sure if it’s worth the subscription, you can use the 30-day free trial to try it for free.

8. DialPad — Best VoIP Solution for International Calling

DialPad is an excellent, feature-packed VoIP solution for making international calls. Being available in over 60 countries and providing unlimited calls on all of its plans, DialPad is an excellent solution for businesses regularly making international calls.

For many businesses, this capability is critical for reaching international clients and properly communicating with remote employees. Plus, DialPad has a boatload of features geared towards automating and streamlining as much of the communications process as possible.

Its call forwarding and custom routing ensure that all customer service calls are immediately redirected to the correct agent.  Furthermore, DialPad will automatically block all spam messages and cold callers, so you won’t have to deal with bogus calls.

DialPad’s Visual Voicemail feature allows you to pause, forward, or rewind voicemails at will. This feature, alongside its transcription, ensures you can get to the crux of a voicemail without listening to the entire thing.

That being said, DialPad restricts many core features, such as high-quality 24/7 customer support, behind its more expensive plans. Due to this, small businesses not willing to pay for the higher-priced plans should consider whether they’ll need them.

Pricing

DialPad’s Standard plan costs $15/user/month and provides you with unlimited SMS messages, VoIP calls, and video meetings.

However, many of its high-quality features, including 24/7 customer support, are locked behind the Pro and Enterprise plans. Because of this, it might be worth considering whether your business needs these features.

If DialPad seems appealing, you can try it for free using the 14-day free trial today.

The Best VoIP Services in 2024 Compared

We’ve compiled the table below to give you a quick overview of all the key details — including pricing and free trial lengths — to make narrowing down your options easier:

How We Ranked the Best VoIP Providers in 2024

There’s a lot that goes into analyzing the best VoIP providers. We’ve looked at the best business VoIP service and residential VoIP providers in 2024 to try to give a balanced answer. The main criteria we used when setting up this list are:

How Does VoIP Work?

In essence, VoIP is extremely similar to traditional phone services, except it’s a lot faster, as you don’t need telephone companies. The signal is carried through a superior medium (optic fibre rather than copper).

How to Set Up a VoIP Service

In this section, we’ll discuss how to set up your VoIP service. For this example, we’ll use Ooma, our number one best VoIP provider.

Step 1 — Purchase an Ooma VoIP Router

Click the link below to visit the Ooma website. From there, you can choose a Business or Residential plan based on your needs. For the sake of this review, we’re going to choose Residential, but the Business process is similar.

From the home page, click the Shop tab at the top and select “Home Phones.” Ooma’s Telo service is free to use, and you can upgrade to Telo Air for Wi-Fi connectivity. The LTE package requires a subscription fee, but thanks to a battery backup system, it’ll work even through power outages.

From there, you can pick the Ooma devices that suit your needs, but you’ll need to buy at least one Ooma router to use the service. We recommend you take advantage of their bundled Handset deal so you have devices to test the service with. Remember, Ooma comes with a 30-day money-back guarantee.

Purchasing a handset through Ooma is a painless process, all you need to do is choose where you want your Ooma Telo sent to and enter in some basic payment details. Best of all, it’s free shipping! You can also send the devices back to Ooma if you decide you want to use their 30-day money-back guarantee.

Shipping can take several days, depending on your location, but once you have the Ooma device in your hands, the rest of the process takes minutes to complete.

Step 2 — Register your Ooma device

Before you can use your Ooma device, you’ll need to register it to activate the subscription plan. Ooma is free by default, but you’ll have to enter some basic details about your usage before you can get started.

To register your Ooma device, go to “Login” on the homepage and then select “My Ooma Telo”. You’ll be taken to a login page, from there you’ll have to click “Activate my new account” to get to the registration page.

The activation code is located on the bottom of your Ooma router, which is helpfully pointed out during the activation process.

After this step, you’ll be asked to enter some basic details about your location and billing if you’re going with one of Ooma’s paid plans, but it’s all pretty straightforward.

Step 3 — Follow Their Guide

Finally, you’ll want to decide on everything you need to set up based on your plan and business needs. There are hundreds of different options, which would be hard to cover in a single guide.

Since there’s a plethora of different options and systems, you can use Ooma’s comprehensive support section to guide your use of the software. If any part of it confuses you, don’t worry! Ooma has a 24/7 support team on hand who are always ready to help you.

Conclusion

It wasn’t easy choosing the best VoIP service providers of 2024; however, after comparing the best of the best, our number 1 pick for the best VoIP service in 2024 is Ooma. This is due to its combination of security, flexibility, scalability, and, of course, the quality of its HD video and audio calls across 100 countries.

Most of all, the basic service is absolutely free once you’ve bought an Ooma router. Outside of this, it has a plethora of third-party integrations, as well as workflow automation features to dazzle any business. If you’re still not convinced, try Ooma risk-free with the 30-day free trial today.

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